There are two things that can not be separated in business activity, i.e. the interaction between seller and buyer. Whatever type of business that we run; both in services and trade, it can not be separated from the two earlier elements.
The effort to maintain consumer is far more difficult than getting new customers. Each business activity will compete to retain customers with a variety of ways so that the consumer does not move to another client. Treat the consumer as king over many perceived by companies engaged in services. If you want to survive, this is the demands.
For those of you who have business, there is a simple way how to retain customers in order to always give money to us. These are tips for you:
1. Greet customers properly. The point is, when consumers come to where we are, welcome you with a smile. The first point we have got a sense of a “friendly”.
2. Ask what he or she needs. We must pro-actively ask first what the consumer needs.
3. Provide the best quality. Every product that we give must be the best. Never provide to consumers the imperfect products. This will create a bad impression for the customers of our products sale.
4. Give a fair price. In the highly competitive price of a products or services are critical. To buy something consumers usually opt to choose a place which is cheaper. Give them with a reasonable price but still accompanied by good quality.
5. Keep promises. Try always to keep every promise we give to consumers. Do not make
the consumer back and forth to our place just because we promise something that we can not accomplish. Consider the time and money have they wasted because of our promises
inappropriate. Consumers will be disappointed and move to another place.
6. Create a family. At the moment we are providing services; do not tend to focus on the final sale only. I mean, during the process of service delivery took place, we should not be monotonous. Involve them in a chat, for example asking about their families. This is intended to create relationship.